Creating a Premier Regional Regulated Electric and Natural Gas Utility Company

Download Stakeholder Infographic

Benefits for Customers and Communities

Greater scale and financial strength to make investments that support continued safe, reliable, cost-effective energy

Shared best practices, process improvements, complementary systems, and operational optimization to support continued investment and deliver long-term value

Customers will continue to be supported locally by existing strong teams

>$7 billion planned investments from 2025 to 2029 to support economic development by providing enhanced safety, reliability, and customer service to meet energy needs

Continued support for civic and philanthropic organizations, giving back through volunteering, and local community support across combined service area

Frequently Asked Questions

Benefits for Employees

Enhanced ability to retain, attract, develop employees

Attractive salaries and incentive programs as well as robust, comprehensive benefits programs

Dedicated employees serving customers and living in and giving back to our communities

Complementary teams with shared values - safety, respect, value creation, integrity, and community

We share core values, with an emphasis on safety, respect, value creation, integrity, and community

We share core values, with an emphasis on integrity, safety, respect, and value creation

Integrity
Safety
Respect
Value Creation
Agility
Communication
Customer Service
Leadership
Partnership
Integrity
Safety
Respect
Value
Community
Enviroment
Excellence

Frequently Asked Questions

How does this combination benefit customers and communities?
  • Together, Black Hills and NorthWestern will be even better able to serve customers and communities
  • The combined company will have greater scale and financial strength to make investments that support continued safe, reliable, cost-effective energy for customers and communities amidst rising demand and a rapidly evolving energy landscape
  • Customers will further benefit from shared best practices across the combined service area
  • Over time, we believe process improvements, complementary systems, and coordinated operations will result in operating and cost optimization that will support continued investment in safety, reliability, and customer service, and deliver long-term value for customers
  • The combined company will maintain a strong workforce just as Black Hills and NorthWestern do today. Each of the combined company’s utilities and their customers will continue to be supported locally by existing teams of highly skilled, passionate, and dedicated employees
  • Customers can continue to use all existing Black Hills and NorthWestern customer service channels to receive assistance
What does the combination mean for rates?
  • Electric and natural gas rates will continue to be set by regulators, and ensuring safe, reliable, cost-effective energy will continue to be a priority for the combined company
Will the combination change billing options? Will there be any changes to customer contracts?
  • Black Hills and NorthWestern expect the combination to be seamless for their customers and communities
  • Customers can continue to pay their bill and manage their account online or via any existing customer service channel in place today
  • Black Hills and NorthWestern are operating as usual through close
  • As we work to integrate the two companies, customers will benefit from the combined best practices, knowledge, and skills of both utilities
  • Any customer contracts will remain in place per the terms of the contract
Will the combination impact customer service? What does this mean for teams serving my business? How do I reach customer service going forward?
  • Black Hills and NorthWestern are operating as usual through close
  • Customers can continue to use all existing Black Hills and NorthWestern customer service channels to receive assistance
  • Following the close of the combination, each of the combined company’s utilities and their customers will continue to be supported locally by existing teams of highly skilled, passionate, and dedicated employees
  • As we work to integrate the two companies, customers will benefit from the combined best practices, knowledge, and skills of both utilities
What does this combination mean for the communities where Black Hills and NorthWestern operate?
  • Black Hills' and NorthWestern's commitment to their communities remains the same, and the combined company will be better positioned to continue providing safe, reliable, cost-effective energy
  • Following the close of the combination, the combined company will continue to support customers and communities with a local workforce of highly skilled, passionate, and dedicated employees
  • In addition to maintaining a strong local workforce, both companies have long-standing reputations as excellent corporate citizens, and the combined company will maintain support for civic and philanthropic organizations across its combined service area
  • Black Hills' and NorthWestern's commitment to giving back to their communities through volunteering and local community support will be supported by a larger company
Will Black Hills and NorthWestern maintain support for their respective community programs after the combination is completed?
  • The combination has not closed, so it is premature to discuss any one program
  • Both companies have long-standing reputations as excellent corporate citizens
  • Black Hills and NorthWestern have been proud to support their respective programs, and the combined company will maintain support for civic and philanthropic organizations across its combined service area
  • Black Hills' and NorthWestern's commitment to giving back to their communities through volunteering and local community support will be supported by a larger company
Will my company contacts change?
  • Black Hills and NorthWestern will continue to work with customers as they always have